Music on Hold FAQ
FAQ:
Q. Do I need a phone system to add music on hold to my business
A. No. Holdtel music on hold offers systems for small and home business that want music on hold but do not have a phone system.
Q. Should I expect to pay a monthly or yearly fee?
A. There are no monthly fees or long term contracts with Holdtel. You own the music on Hold production and you own the music on hold player.
Q. How long will it take for me to get my music on hold production?
A. We can usually have your on hold production to you in about 3-5 days depending on the exact order placed.
Q. Do I have to buy a music on hold player and production separately?
A. We offer complete music on hold packages including a state of the art digital on hold player. If you do not need an on hold player you can order a production in a variety of formats such as CD or MP3 file.
Q. The radio is free. Why cant I just play that on hold?
A. While the radio is free for you to listen to, you are not allowed to rebroadcast radio content on hold or in your business without the proper licenses. Learn more about using the radio as music on hold laws. Not only can these fees cost more than purchasing your own music on hold production, but you have no control over the content and you may be advertising for one of your competitors.
Q. OK. I understand about the radio but what about playing my Barry Manilow CD?
A. Everyone loves Copacabana but the same rules as the radio apply here.
Q. When my callers are placed on hold will they always hear the beginning of the message?
A. No. Your music on hold message is played continually, so that each time a caller is place on hold they will hear a different part of the message.
Q. Can I use my CD player?
A. Yes you can, but its not a good idea for a few reasons. Consumer cd and mp3 players are not designed to play continuously 24/7. CD players are particularly prone to failure due to motors burning out. Consumer audio devices also do not have a volume output suited to phone systems (they will sound too quiet). Lastly, consumer devices do not have an "auto restart after power interruption" feature that on-hold players do.
Q. I really don’t put callers on hold that long; do I need music on hold?
A. The person placing the call on hold usually underestimates how long the caller is on hold and how long the caller actually feels like they have been on hold. Silence makes hold time seem much longer than it really is. Next time you are put on-hold when you call a company, see how long it takes you to form an impression about the company you are calling. Most people form an impression of the company they are calling within the first five seconds.
Q. What benefits can I expect from a music on hold message?
A. The main purpose of an on hold message is to
reduce perceived hold time for the caller which reduces hang-ups. An on hold
message from holdtel.com does more, our custom on hold productions enhance the
image of your company, inform and entertain callers keeping them on the line
longer increasing sales. We promote your products services and specials
working to increase your cross selling. Your
production pays for itself. See
more benefits of music on hold.
Q. Do I need a professional to install the music on hold unit or can I do it myself?
A. Many phone systems have an RCA or 1/8th jack clearly marked as “MOH” or “Music”. Installation is as simple as plugging the unit in. If you have any questions give us a call at 866-605-6477 and a specialist will be happy to help you.
